Refund policy
Shipping & Returns
Shipping Information
Processing Time
All orders are carefully processed within 2-3 business days. During peak seasons (Eid, wedding season), processing may take 3-5 business days.
Shipping Methods & Delivery Time
Within Pakistan:
Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days
Major cities (Karachi, Lahore, Islamabad): Faster delivery available
International Shipping:
Available worldwide
Delivery time: 7-14 business days, depending on destination
Please contact us for a shipping quotation before placing your order
Customs duties and taxes are the responsibility of the customer
Shipping Costs
Standard Shipping is PKR 250.00 unless mentioned (PKR 00.00 for all orders up to 2 dresses)
International shipping costs provided upon request - contact us for a quote
Express shipping available at additional cost
Order Tracking
Once your order ships, you'll receive a tracking number via email to monitor your delivery.
Exchange Policy
We're happy to exchange items for a different size or color, subject to availability. Contact us to arrange an exchange. Please note that the exchange is subject to approval after reviewing the case.
Eligible for Exchange:
✓ Unworn items with original tags
✓ Items in original packaging
✓ Defective or damaged products
✓ Wrong item received
Not Eligible for Exchange:
✗ Worn, washed, or altered items
✗ Items without original tags
✗ Sale or discounted items (unless defective)
✗ Custom or made-to-order pieces
How to Initiate an Exchange?
Contact us via WhatsApp/Call at +92 306 1301306 within 3 days of delivery
Include your order number and reason for return
Our team will provide return instructions and the address
Return shipping costs are the responsibility of the customer
Refunds
We stand behind the quality of every piece. Refunds are available in the following cases:
✓ Defective or damaged items — A refund or replacement will be arranged after the item is returned and inspected by our team.
✓ Wrong item received — A refund or replacement will be processed once the incorrect item is returned and verified.
How it works:
- Contact us via WhatsApp/Call at +92 306 1301306 within 3 days of delivery with your order number, photos, and videos.
- Return shipping costs are the responsibility of the customer.
- Refunds are processed once the returned item is received and inspected.
Questions?
For any shipping or exchange inquiries, please contact us
General Inquiries: info@mehraah.com
Phone: +92 306 1301306
WhatsApp: +92 306 1301306
We're here to ensure your MEHRAAH experience is seamless from start to finish.