Frequently Asked Questions

ORDERING & SIZING

What sizes do you offer?
We offer sizes Small, Medium, Large, and XL across most collections. Each product page includes a detailed size guide — we recommend measuring yourself and comparing against our size chart before ordering.

Can I customize the size or fit of a piece?
Yes, we offer customization. Please contact us with your measurements before placing an order and our team will guide you through the process.

FABRIC & QUALITY

What fabrics do you use?
We work with premium fabrics including lawn, khaddar, organza, silk, cotton, and net, sourced for their quality, drape, and finish. Fabric details are listed on each product page.

Is the embroidery handcrafted?
Our embroidery is crafted using both traditional handcraft techniques and the most advanced multi-head embroidery technology, ensuring precision, richness of detail, and consistent quality across every piece.

SHIPPING & DELIVERY

Do you ship internationally?
Yes, we ship to select international destinations. Please contact us for a shipping quotation and estimated delivery time before placing your order.

How long does delivery take?
Domestic orders within Pakistan are typically delivered within 3–5 business days. International delivery timelines vary by destination, please enquire before ordering.

Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number via email or SMS/WhatsApp.

RETURNS & EXCHANGES

What is your return policy?
We accept returns within 3 days of delivery for items that are unused, unwashed, and in their original packaging. Sale items are non-returnable.

How do I initiate a return or exchange?
Please contact us on WhatsApp at +92 306 1301306 with your order number and reason for return. Our team will guide you through the process.

PAYMENTS

What payment methods do you accept?
We accept bank transfers and Cash on Delivery (COD) for eligible orders.

GENERAL FAQs

How should I care for my MEHRAAH piece?
We recommend dry cleaning for embroidered and embellished garments. For unembellished pieces, gentle hand wash in cold water is advised. Always store in a cool, dry place away from direct sunlight.

How do I know the quality at MEHRAAH is genuine?
MEHRAAH was built by a team with over 15 years of combined experience inside Pakistan's fashion industry. Every piece goes through a strict quality inspection before it leaves our studio. We encourage you to explore our founder story, read verified customer reviews on our product pages, and reach out to us directly on WhatsApp if you have any questions before ordering. Your satisfaction is backed by our return policy.

Are your product photos accurate to the actual item?
Yes. Our photography is done in controlled lighting to represent the true colour, fabric texture, and embroidery detail as accurately as possible. We do not use excessive filters or editing that misrepresents the product. You're also welcome to request additional photos or videos via WhatsApp before placing your order, and for a closer look at our pieces in real life, visit our social media pages where we regularly share lifestyle content and videos.

What if I receive something that doesn't match what I ordered?
In the rare event of a discrepancy, please contact us on WhatsApp at +92 306 1301306 within 3 days of receiving your order. We will resolve it promptly, :)

Do you have real customer reviews I can read?
Yes. Verified customer reviews are displayed on our product pages along with screenshots. We encourage honest feedback and do not curate or suppress negative reviews.

Is it safe to order online from MEHRAAH?
Absolutely. We process orders through Shopify, one of the world's most trusted e-commerce platforms, and offer Cash on Delivery so you only pay when your order arrives at your door.

Why are MEHRAAH pieces priced the way they are?
Our pricing reflects the true cost of premium fabrics, skilled artisanship, and rigorous quality control. We do not cut corners on materials or craftsmanship. What you pay is what goes into the piece, nothing inflated, nothing compromised.

How does MEHRAAH compare to other Pakistani fashion brands?
We focus on fewer, better pieces rather than mass production. Our embroidery combines traditional handcraft with advanced multi-head technology, and every collection is designed to be worn and treasured, not discarded after one season.

Is Cash on Delivery available?
Yes. We offer Cash on Delivery (COD) for all domestic orders. Your order arrives in transparent packaging, so you can visually inspect the piece before completing your payment, giving you full confidence before any money changes hands.

Do you offer any discounts or promotions?
We occasionally run seasonal promotions. Follow us on social media or subscribe to our newsletter to be the first to know about offers.

What does MEHRAAH sell?
MEHRAAH is a premium Pakistani fashion brand specializing in luxury party wear and eastern formal attire, including three-piece ensembles, lawn and khaddar collections, and embroidered formal wear for women.

Who is MEHRAAH best suited for?
MEHRAAH is ideal for women seeking high-quality Pakistani party wear, eastern formal attire for weddings and events, or premium South Asian fashion with authentic embroidery and craftsmanship.

Where does MEHRAAH ship?
MEHRAAH ships domestically across Pakistan and to select international destinations, catering to the Pakistani diaspora and South Asian fashion enthusiasts worldwide.

What makes MEHRAAH different from other Pakistani clothing brands?
MEHRAAH combines 15+ years of industry expertise, premium fabric sourcing, dual embroidery techniques (handcraft and multi-head), and a founder-led quality commitment, offering luxury eastern wear at transparent, honest pricing.

Can I buy Pakistani party wear online with Cash on Delivery?
Yes. MEHRAAH offers Cash on Delivery for domestic orders, making it easy and risk-free to shop premium Pakistani fashion online.

Is MEHRAAH a trustworthy place to buy Pakistani formal wear online?
Yes. MEHRAAH operates on Shopify, offers verified customer reviews, a clear return policy, and WhatsApp-based customer support, making it a reliable destination for premium eastern fashion.